As a people’s person, you have a keen sense of emotional intelligence and can communicate with anyone from the most junior to the most senior members of an organization with ease. You take ownership of and drive projects forward understanding the role of various stakeholders and know what resources to pull-in to achieve a certain outcome. You partner with various departments within our organization (business development, brand development, creative and senior leadership) and beyond our organization (agency, client and research partners, vendors and contractors) to strategically define the sound of our clients and manage projects from kick-off through integration. Your day-to-day responsibilities will be focused on creating trusting and long-lasting client relationships, offering a strategic lens to creative development, providing internal and external project management and identifying new business opportunities. With your positive attitude, a professional approach and time management & communications skills, you seamlessly juggle multiple deadlines in a mostly remote environment. This position will work out of the NYC office.
You will be a key member of, and collaborator with, the Client Services Department (CX) and you will report to the Group Account Director.
Born from entertainment, Made Music Studio serves all audiences by creating iconic and enduring music and sound. We make commercial art that’s culturally connected. And as a company and individuals, we value respect, belonging and mutual trust.
It is a fact that people of color and other marginalized groups are underrepresented in our industry including at MMS. We are committed to being an anti-racist company that disrupts, dismantles and demands more of individuals, institutions and ourselves. As a part of this commitment, our hiring framework seeks untraditional talent not defined by education level or corporate experience, but by life experience, track record, and skill.
The Client Experience team takes pride in leading MMS client projects from kick-off through successful delivery and implementation. This involves engaging stakeholders (internal, client and partner), building trusting relationships, understanding and anticipating needs and proactively handling all project communications, planning and logistics to consistently exceed our clients’ expectations. We champion our clients, partners and internal teams and guide the process with the goal of creating long-lasting sonic equity that clients and audiences love.
Sonic Brand Strategy Development
Support the CS staff in defining, communicating and executing the successful day to day and overall running of assigned projects
Under supervision of CS staff, work closely and collaboratively with Producer partner and supporting Client Success team member
Manage scheduling and support in the creation of client facing timelines, production schedule & project goals
Take notes during kick-off calls, attend brand immersion meetings, participate in stakeholder interviews. Prepare agendas and client-facing materials, including briefs and decks. Submit recap emails or contact reports.
Successfully follow internal file management process and organization.
Consistently demonstrate ability to move into problem-solving mode whenever challenges or concerns arise.
Client + Partner Relationship Management
Manage the client relationship daily and over time, whether it be inputting on client strategy, managing deliverables expectations, reviewing creative and guiding decision making, or coordinating production to meet client deadlines. Present to clients during key meetings.
Support department in successful flow of information between Client Success & Creative departments
Help maintain status documents or project management software
Flag project concerns and propose solutions when possible
Proactively bring offering ideas when possible
Client Success Departmental Support
Support Team in defining and achieving client experience department goals on an annual and quarterly basis.
MMS Inter-Departmental Support
Proactively support Production, Operations, Business Development and Brand Development departments within MMS to realize shared goals.
Monitor project schedules and budgets, flagging concerns and proposing solutions when possible, assisting with select new client proposals and working to uncover and crystallize client storytelling opportunities.
1 – 3 years of work experience with a background in project management preferred (writing, advertising, agencies, performing arts, PR, media…surprise us)
Excellent communication skills, able to navigate interdepartmental stakeholders, clients and partners.
Passion in music, business strategy, building relationships and big ideas
This is a full-time position based out of our NYC Financial District studio. In-studio attendance will be required every Wednesday and one additional Tuesday the first week of every month or as required by management. The in-studio schedule may be revised at the company’s discretion.
Travel may be necessary and in-person client meetings and entertainment are essential if required by management.
MMS is piloting a 4-day workweek, our business hours are Monday to Thursday, 10am to 6pm. While we hope to adopt this schedule permanently, we are still evaluating its effectiveness and may revert to a more traditional 5-day schedule in the future.
22 PTO days (along with bonus incentives to use your PTO days) and 5 sick days, no matter your experience level or seniority.
We cover 50% of your (and your spouse’s/domestic partner’s, if needed) medical, vision and dental plans.
We provide a 401(k) plan with a 3% company contribution starting the enrollment period after one year of service.
12 weeks of fully paid parental leave (subsidized by Paid Family Leave).
We provide our staff with a professional development budget to be used for their continued learning.
We encourage everyone to participate in our ‘10% time’ program which allows our staff to work on areas outside of their traditional duties.
We offer annual reviews and 6-month check-ins where promotions, raises and merit bonuses are discussed.
Made Music Studio is a 100% vaccinated team. Employees are required to be fully vaccinated for COVID-19 unless they have a medical exemption. If they are eligible, a booster is also required.
We provide a welcoming and accepting environment to all.
All applicants must be authorized to work in the U.S. MMS is unable to sponsor immigration or work visas.
We’d love to meet you if you’re interested! Email us at firstname.lastname@example.org and we will get back to you. Please note that due to the large number of applications, we will only respond to those who are selected for an interview.